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EnergyTrak

General Questions

Q: What is EnergyTrak and how is it different from InfoHub?​

A: EnergyTrak is the next-generation IoT (Internet of Things) platform and mobile application developed by Briggs & Stratton. It is an advanced system monitoring platform designed for both Energy Storage Systems (ESS/Batteries) and compatible standby Generators.

The legacy InfoHub platform was designed only for remote monitoring of standby generators. EnergyTrak unifies your system, allowing you to monitor and manage both batteries and generators from a single app, providing a more comprehensive and streamlined solution.

Q: Where can I download the EnergyTrak mobile app?​

A: The EnergyTrak mobile app is available for download on both the Apple App Store (iOS) and the Google Play Store (Android). Search for "Briggs & Stratton EnergyTrak" to find and install the application.

Q: What kind of connectivity does EnergyTrak use?​

A: EnergyTrak uses different hardware and connectivity methods depending on the equipment being monitored:

  • For Briggs & Stratton Batteries (ESS): The system uses a gateway device that connects to the internet via Ethernet (recommended) or Wi-Fi (2.4 GHz or 5 GHz). An internet connection is required for real-time monitoring and updates.
  • For Standby Generators (with Universal Kit): The Universal Kit includes a dedicated cellular SIM card for connectivity. This means the generator does not rely on your home's Wi-Fi or Ethernet and can transmit data even if your home internet is down during a power outage.

Q: How does my system get software and firmware updates?​

A: Your EnergyTrak system receives automatic over-the-air (OTA) updates through a secure and reliable wireless communication method. This allows for efficient maintenance, introduction of new features, and bug fixes without requiring physical intervention.

Q: Do I need a generator to use EnergyTrak? Can I monitor my Briggs & Stratton home battery with EnergyTrak?​

A: You do not need a generator to use EnergyTrak. The system is designed to monitor and manage Briggs & Stratton's home battery storage systems (such as AmpliPHI or SimpliPHI systems).

Yes, you can absolutely monitor your Briggs & Stratton home battery with EnergyTrak. The app is the primary tool for homeowners and installers to monitor your battery's health, energy usage, and receive system alerts.

Q: I have a Briggs & Stratton standby generator. Do I need EnergyTrak to run it?​

A: No, you do not. Your generator is designed to operate as a self-sufficient unit. It automatically detects power outages and will start, run, and provide power to your home independently of the EnergyTrak app. EnergyTrak is an optional accessory that enhances your experience by providing remote monitoring and control features

Q: I have a Briggs & Stratton generator without monitoring. How can I add EnergyTrak?​

A: To add EnergyTrak monitoring to a compatible Briggs & Stratton standby generator, you will need to purchase and install the EnergyTrak Universal Kit. This kit includes a cellular communication device that allows your generator to connect to the EnergyTrak platform. We highly recommend having the kit installed by an authorized Briggs & Stratton dealer or a qualified electrician.

Q: I have a standby generator from another manufacturer. Can I install EnergyTrak?​

A: Yes, the EnergyTrak Universal Kit is designed to work with a variety of standby generator brands. For specific details on your generator's compatibility, please contact your local Briggs & Stratton dealer.

Q: How much does an EnergyTrak subscription cost?​

A: The Briggs & Stratton EnergyTrak app is free to download. The need for a paid subscription is determined entirely by the device you are monitoring:

  • EnergyTrak Universal (6943) for Standby Generators: A paid subscription is required to function. This monitoring device is networked exclusively over its own cellular modem and eSIM card. The subscription fee covers the cost of this independent cellular data service, ensuring your generator can send critical status updates and alerts 24/7, even during a power outage.
  • EnergyTrak Gateway (053103) for Battery Storage: No paid subscription is required. These devices are designed to connect to your existing local network (via Wi-Fi or Ethernet) and do not incur a separate cellular service cost. The 2nd Generation gateway does have its own cellular modem and eSIM card on-board, and cellular networking features will be rolled out to owners via a future software update. Details on these updates will be provided on our Release Notes page.

For details on subscription tiers and pricing, please visit our Subscription Management page.

Q: Where can I find system manuals?​

A: All product manuals and guides are available on our website: https://energy.briggsandstratton.com/. You can also access them directly from within the EnergyTrak platform.

Installation manuals for EnergyTrak devices are located under the EnergyTrak Devices section. Select your device to view its manual.

Q: How do I troubleshoot my device?​

A: Start with our Troubleshooting Guide for high-level checks and common issues. This guide covers preliminary steps for Generator (Cellular and Wi-Fi) and Battery devices.

For advanced technical troubleshooting (including voltage testing and hardware diagnostics), visit the EnergyTrak Devices section and select your device model.

Q: How do I get technical support?​

A: For technical support, please contact our support team via email at energytrak@basco.com or by phone at (833) 463-6482.